Privacy Policy

Last updated: 2026/10/18

Who we are

Quboke Travel Service Co., Limited (趣泊客旅行服務有限公司), incorporated in Hong Kong under Company No. 80032144, operates TripBook China. We arrange private travel services in mainland China for international travellers.

This policy explains what personal information we collect, why we collect it, who we share it with, and what you can ask us to do with it. It applies to tripbookchina.com and to the services we arrange for you.

If anything here is unclear, write to service@tripbook.online — a real person will answer.

What we collect

When you ask us for a quote:

Your name
Email address and/or WhatsApp number
Where you want to go, travel dates, group size, and anything else you tell us about the trip
Anyone else in your party whose details you give us

When you confirm a booking:

Passport details (name, passport number, nationality, date of birth) — required by hotels, railways and attractions to issue tickets in your name
Contact details for your party
Payment and billing information
Dietary, accessibility or health notes you choose to share, where they affect your itinerary

When you browse this website:

Device type, browser type, operating system
IP address and approximate location (city level)
Pages viewed and how you arrived at the site

We do not ask you to create an account, and we do not collect payment card numbers ourselves — card details go directly to our payment provider.

Why we use it, and our legal basis

Purpose — Data we use — Legal basis (GDPR)

Preparing and sending your quote — name, contacts, travel plans — steps you asked us to take before a contract
Booking hotels, tickets, transport and guides — name, passport details — performance of our contract with you
Handling payment — billing data — performance of contract; keeping accounting records
Answering your questions — contacts, messages — performance of contract / our legitimate interest
Keeping you safe while travelling — contacts, health notes — your explicit consent
Improving the website — usage data, cookies — your consent
Sending you travel tips or offers — email / WhatsApp — your consent, withdraw any time
Meeting tax and legal duties — invoices, records — legal obligation

You can withdraw consent at any time by writing to us. It does not affect anything we did before you withdrew it.

We use only the cookies needed to make the site work — for example, to keep it secure and to remember that you have already seen a notice. These are strictly necessary, so we do not ask for consent to set them.

We do not currently use analytics cookies, advertising cookies, or tracking pixels such as Google Analytics or Meta Pixel, and we do not build profiles for advertising.

If that ever changes, we will update this section and ask for your consent before setting any non-essential cookie. You can also block cookies at any time in your browser settings.

Who we share it with

We share only what each of them needs:

Hotels — name, passport details, arrival times
Vehicle companies and their drivers — name, contact, pick-up details
Licensed tour guides — name, contact, language, any access needs
Railways, airlines, attractions and their ticketing agents — name and passport details, as their rules require
Our payment provider — billing data
Our email, messaging and file-storage providers — messages and documents

All of them act on our instructions. None of them may use your information for their own marketing.

We may also disclose information where the law requires it, or to protect our rights, our travellers, or the public.

Sending your data to China

We are a Hong Kong company arranging services in mainland China. To book your hotel, your tickets and your guide, your information has to be sent to suppliers in mainland China.

That means your personal data will be transferred outside your home country, and the data protection laws there may differ from those where you live. We send the minimum each supplier needs, under written arrangements requiring them to protect it and use it only for your booking. By booking with us you agree to this transfer. If you do not, we cannot arrange services in China for you — tell us before you confirm and we will delete what you have sent.

How long we keep it

Enquiries that did not book — 12 months, then deleted
Booking and accounting records — 5 years (tax and audit obligations)
Passport details — deleted 6 months after your trip ends
Health and dietary notes — deleted when the trip ends
Marketing consent — until you withdraw it

Your rights

You can ask us to:

give you a copy of the information we hold about you
correct it if it is wrong
delete it
stop processing it, or object to how we use it
send it to you in a portable format

You can also complain to the data protection authority in your country — in the EEA, your national supervisory authority; in the UK, the Information Commissioner’s Office.

To exercise any of these, write to service@tripbook.online. We may need to check your identity first. We reply within 30 days. Where the law allows or requires us to keep something, we will tell you why.

Children

Families travel with us, so we sometimes handle information about travellers under 18 — normally a name and passport number, because hotels and railways require it. We ask for nothing more than the booking needs, and parents or guardians can exercise the rights above on a child’s behalf.

Security

We use technical, administrative and physical safeguards appropriate to the size of our business: access limited to the staff who need it, encryption in transit, and suppliers bound by written confidentiality terms. No system is perfect, but if a breach ever affects you, we will tell you and the relevant authority as the law requires.

Links to other sites

Our site may link to hotels, attractions or other parties. We are not responsible for their privacy practices. Read their policies before you use their services.

Changes

If we change this policy we will update the date at the top. Material changes will be announced on the site. If you do not agree with a change, you can ask us to delete your information.

Contact

Quboke Travel Service Co., Limited (趣泊客旅行服務有限公司)
Company No. 80032144, Hong Kong
Registered address: Unit R1, Room 10, 16/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong
Privacy enquiries: service@tripbook.online
WhatsApp: +44 7354 943113
We reply within 30 days.